Warranty Overview for Ryobi Power Equipment
Ryobi offers a comprehensive warranty for its range of power tools, referred to as “the Product.” The warranty spans a period of 24 months from the original purchase date, safeguarding against defects in materials and workmanship. It covers both replacement parts and the associated labor costs.
Warranty Scope and Conditions
Warranty claims are only valid under the condition that the Product has been utilized according to the manufacturer’s guidelines, has not been subjected to misuse, and has received normal care. The owner is expected to preserve the original Sales Docket and Warranty Certificate as proof of purchase to facilitate any warranty service.
Limits of the Warranty
The warranty is exclusive to certain parts and expressly excludes accessories, such as bits, blades, and sanding discs, and normal wear items like carbon brushes and bearings. Damage that arises from accidents, misuse, or normal wear and tear are not covered under this warranty. Additionally, consumable components and damage caused by unauthorized repairs also invalidate the warranty. Furthermore, the warranty does not include certain costs such as travel or transportation of the Product to and from the service locations.
Claiming Warranty Service
In the event that the Product requires servicing within the warranty period, customers are advised to contact the authorized Ryobi retailer where the purchase was made or the nearest company branch. The warranty service can only be claimed by presenting the Sales Docket and Warranty Certificate alongside the defective product.
Dealer’s Role and Liability
The dealer sells the product as a principal and is not empowered to offer any additional warranties on behalf of Ryobi beyond what is mentioned in the warranty document. Any exclusions or modifications to warranty terms are strictly limited to avoid rendering any terms void as per applicable laws.
Ryobi’s authorized service centers and agents, located at STEVENS & CO (Pty) Ltd in Midrand, South Africa, will honor the warranty as per the outlined terms. Customers should retain the warranty form and make note of the dealer’s address, purchase date, model number, and serial number for potential in-warranty service.
Contact Information
For warranty service or inquiries, the contact information provided includes the physical and mailing address, telephone and fax numbers, and the email for STEVENS & CO (Pty) Ltd in South Africa.
It should be noted that the model number and serial number are critical details needed when warranty service is required, but these particulars are left blank in the provided manual content and hence are not extractable.
Manual:
Download: Ryobi Power Equipment Warranty Manual
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