Volkswagen of America Warranty Policies and Procedures Overview
This concise summary provides an overview of the Volkswagen of America Warranty Policies and Procedures Manual of August 2015. The manual is designed as a key reference document for Warranty Administrators and Service Managers at authorized Volkswagen dealers. The manual encompasses the protocols for managing warranty responsibilities and is intended to guide daily decisions related to warranty issues.
The foreword of the manual clarifies that it functions within the parameters of the Dealer Agreement Standard Provisions. It emphasizes that the rights and duties of Volkswagen and its dealers are governed by prevailing state and federal regulations. It also serves as a notice that the manual will be periodically updated through Warranty Bulletins, which may introduce new policies or update existing ones.
Outlined within the manual are several key chapters, including:
- What’s New: Updates and changes since the last edition of the manual.
- Definitions and Abbreviations: Clarity on terms used within the manual.
- Commonly Used Phone Numbers: Contact information for warranty support.
- General Warranty Guidelines: Broad overview of warranty policies.
- Warranty Administration: Processes for managing warranty claims.
- Warranty Coverage Verification: Procedures to confirm warranty applicability.
- Warranty Claims: Processes for handling and submitting claims.
- Repair Order Documentation: Requirements for documenting service orders.
- Reimbursement Policy: Guidance on compensation for warranty work.
- Warranty Parts Handling: Information on the management of parts under warranty.
- Warranty Audits Policy: Protocols for conducting warranty compliance audits.
- Application from A to Z: Comprehensive overview of all warranty-related procedures.
- Vehicle Receipt; Storage and Customer Delivery: Best practices for vehicle handling.
- WorldAuto Certified Pre-Owned Limited Warranty Administration: Specifics on pre-owned vehicle warranty processes.
This information ensures that consistency and accuracy are maintained in warranty transactions, and provides a resource for continuous reference by dealership personnel. Volkswagen stresses the importance of adhering to these carefully constructed guidelines to uphold brand standards and customer satisfaction.
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