This customer satisfaction program addresses a condition in certain 2010-2012 model year Cadillac SRX vehicles equipped with a sunroof, where the sunroof drain hose material may shrink due to environmental changes, causing leaks into the vehicle interior. Dealers are to replace the front sunroof drain hoses and follow a specific service procedure to correct the issue.
Important: Dealers should check the GM Global Warranty Management system to verify vehicle involvement before starting any inspections or repairs. Additionally, customer reimbursement requests for previously paid repairs must be submitted by January 31, 2016.
Manual:
Download: Sunroof Drain Hose Leaks: Customer Satisfaction Program (Program Bulletin No. 14225, January 2015)
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