The document is an update summary for the Subaru Claims Policies and Procedures Manual intended for recipients categorized into regions or centers (EST CEN WST SDC) by Subaru of America, Inc. This summary, dated August 13, 2014, outlines significant changes to the manual sections and recommends that recipients download the latest version for reference.
Changes addressed in the summary are as follows:
Section 3.1.2 – Immediate Protection
This section indicates the immediate steps to be taken when receiving a new vehicle, such as checking both the auxiliary and restart batteries, especially on hybrid models, and removing transport or storage markings from windows and glass areas.
Section 3.2.1 – Storage Time Limits
It’s recommended that plastic wrap, including protective wheel film, should not be left on vehicles for more than 120 days to prevent damage.
Section 8.1.10 – Retailer Indemnification Requests
There are updated guidelines for submitting indemnification requests to Subaru of America’s Legal Department.
Section 8.2.1.2 – Repurchased Vehicle Coverage
The procedure for handling re-sold, repurchased vehicles includes emailing the Repurchased Vehicle Sales Agreement to Subaru’s claims team for warranty coverage updates, in accordance with state statutes.
Section 8.4.3 – Adjustment Coverage
Clarification is provided stating that adjustments to any individual component may be reimbursed only once under the warranty coverage terms.
Section 8.4.7 – Alternate Transportation Program
This policy update includes a reduction in the time a repair must require to qualify for the Alternate Transportation Program. Now, repairs needing 4 hours or more, rather than the previous 8 hours, enable eligibility for a rental vehicle provision.
Section 8.4.9.2 – Manufacturers by Component
Updates reference the addition of a new Clarion Exchange Fax Form, though further details are not included in the provided content.
The summary emphasizes the importance of reviewing all the updates in their entirety to ensure compliance and to maintain current with Subaru’s policies and procedures. It must be noted that this summary does not indicate the actual make and model of a specific automobile but relates to Subaru’s service and claims handling for their vehicles.
References:
Download: Subaru Claims Policies and Procedures Manual Update Summary August 2014
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