Preliminary Information Bulletin No.: PIC6272B – High Voltage Drive Motor Battery Exchange and Internal Parts Process for 2017-2018 Cadillac CT6 PHEV

This preliminary information bulletin details a program for exchanging and refurbishing the high voltage drive motor batteries in the 2017-2018 Cadillac CT6 Plug-in Hybrid Electric Vehicle (PHEV). The program aims to minimize downtime and avoid unnecessary diagnostic efforts by providing a streamlined process for identifying and correcting issues related to the drive motor battery.

Key Points

• The program applies to the 2017-2018 Cadillac CT6 PHEV.
• The Drive Motor Battery may also be referred to as the Lithium-Ion High Voltage Battery.
• The exchanged battery will be refurbished and tested to provide a capacity greater than or equal to the replaced battery.
• Dealers must call the General Motors Technical Assistance Center (TAC) to establish a case number and authorization to order the drive motor battery or internal components.

Before contacting TAC, dealers must complete the CT6 Battery Exchange required information and diagnosis and provide the following details:

• A detailed customer complaint
• Conditions
• Diagnostic trouble codes (DTCs)
• Other useful information

Dealers must also follow specific procedures when handling the high voltage drive motor batteries, including disabling the high voltage and wearing appropriate personal protective equipment.

Conclusion

This bulletin provides a clear and concise process for exchanging and refurbishing the high voltage drive motor batteries in the 2017-2018 Cadillac CT6 PHEV. By following the procedures outlined in this bulletin, dealers can minimize downtime and avoid unnecessary diagnostic efforts.

Manual:

Download: Preliminary Information Bulletin No.: PIC6272B – High Voltage Drive Motor Battery Exchange and Internal Parts Process for 2017-2018 Cadillac CT6 PHEV

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