Safety Recalls and Customer Communication
This manual provides guidance on handling customer inquiries for safety recalls, including press release communications and estimated timing for recall releases. It covers various safety recalls, including passenger airbag inflator, occupant restraint control (ORC) module, and driver airbag inflator.
The manual provides customer-specific verbiage for each recall, including explanations of the defects, affected vehicles, and necessary repairs.
Affected Vehicles and Repairs
The recalls affect various Dodge, Chrysler, and Jeep models from 2002 to 2011, including Ram 1500/2500/3500, Durango, Chrysler 300, Charger, Magnum, Dakota, Jeep Liberty, Grand Cherokee, and Viper.
Dealers are instructed to minimize customer referral contact with the Customer Assistance Center and provide specific phone numbers for customers to call for further information.
Manual:
Download: MOPAR Safety Recall Communication Guide 2016
Chat: Powered By VoiceSphere
