The General Motors (GM) Customer Satisfaction Program N212333960 aims to address a condition where certain 2021 model year vehicles were sold without an accessory inside rearview mirror with garage door opening switches.
Affected Vehicles
The program involves 2021 Buick Envision, Chevrolet Equinox, Malibu, Traverse, and GMC Acadia vehicles that were sold without the accessory garage door opener.
Dealers are required to hold all involved vehicles and not deliver them to customers until the repair is completed. Customers may either schedule an appointment to have the accessory content installed on their vehicle for free or receive a refund.
Warranty Information
Dealers are required to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through May 31, 2023.
Customer Notification
GM will notify customers of this program through a letter, and customers are encouraged to contact their dealer as soon as possible to schedule an appointment for the repair.
LMV Reporting
Dealers with involved vehicles will have a listing prepared and will be able to access it through GM GlobalConnect or sent directly to export dealers.
Manual:
Download: CUSTOMER SATISFACTION PROGRAM N212333960 VEHICLES SOLD WITHOUT ACCESSORY GARAGE DOOR OPENER
Chat: Powered By VoiceSphere
