Customer Satisfaction Program 21N12: 2017-2019 Ford Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine Short Block Replacement After Coolant Intrusion

Program Overview

This program provides a no-cost, one-time repair to the 1.5L short block due to coolant intrusion into the cylinder bores for 2017-2019 Ford Fusion and Escape vehicles equipped with a 1.5L GTDI engine.

Eligible Vehicles

The program covers vehicles built between September 17, 2015, and June 10, 2019, at the Louisville, Flat Rock, and Hermosillo assembly plants.

Reason for Repair

The 1.5L EcoBoost engine may exhibit a low coolant level, white exhaust smoke, and/or run in a rough condition with or without an illuminated malfunction indicator light (MIL) due to coolant intrusion into a cylinder bore.

Service Action

Dealers are to inspect for specific diagnostic trouble codes (DTCs) and confirm the presence of coolant intrusion into one or more cylinder bores. If the criteria are met, replace the short block using the provided kit.

Manual:

Download: Customer Satisfaction Program 21N12: 2017-2019 Ford Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine Short Block Replacement After Coolant Intrusion

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