Introduction
This Service Information Bulletin provides best practices for troubleshooting Solterra Connect concerns.
Technicians must complete Solterra training prior to performing any Solterra service procedures.
Important Precautions
Verify the state of charge for the 12v auxiliary battery located under the hood.
Test and charge the battery if required using the DCA-8000.
Service Procedure Information
Prerequisites for phone connection include Bluetooth setting turned on, Wi-Fi enabled, GPS location data setting turned on, and acceptance of Solterra Connect’s request to use background data.
Technicians must have the Solterra Connect Application (App) loaded on their phone and registration completed.
The bulletin outlines a graduated escalation path of steps designed to reach successful Solterra Connect enrollment with the customer profile as the primary driver profile.
Manual:
Download: 2023 Subaru Solterra Service Information Bulletin
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