2016 Volvo S60, V60, XC60, XC70, and S80 Retail Car Delivery Process Service Manager Bulletin

Retail Car Delivery Process

The Retail Car Delivery Process (RCDP) is a crucial step in ensuring customer satisfaction and loyalty. It consists of five stages:

1. Truck Delivery and Vehicle Inspection
2. Stock Maintenance
3. Pre-Delivery Service (PDS)
4. Delivery Agenda process with customer
5. Celebrate delivery of vehicle with customer and sales professional

Important Notes

Do not wax, polish, or apply surface treatments to new vehicles. Ensure that all PDS processes are fully understood and implemented.

Stock Maintenance is a key element in the overall process, and vehicles must be thoroughly inspected at time of delivery.

Manual:

Download: 2016 Volvo S60, V60, XC60, XC70, and S80 Retail Car Delivery Process Service Manager Bulletin

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