2016 VOLVO CAR USA, LLC Service Manager Bulletin 17-2016A: Retail Car Delivery Process for MY 2016 S60, V60, XC60, XC70, and S80

Retail Car Delivery Process

The Retail Car Delivery Process (RCDP) is a crucial step in ensuring customer satisfaction and loyalty. It consists of five stages:

Truck Delivery and Vehicle Inspection

Stock Maintenance

Pre-Delivery Service (PDS)

Delivery Agenda process with customer

Celebrate delivery of vehicle with customer and sales professional

Important Notes

Do not wax, polish, or apply surface treatments to new vehicles. Ensure that PDS processes are fully understood and implemented.

Stock Maintenance is a key element in the overall process, and vehicles must be thoroughly inspected at time of delivery.

Manual:

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Retail Car Delivery Process