2016 VOLVO CAR USA, LLC Service Manager Bulletin 17-2016A: Retail Car Delivery Process for MY 2016 S60, V60, XC60, XC70, and S80

Retail Car Delivery Process

The Retail Car Delivery Process (RCDP) is a crucial step in ensuring customer satisfaction and loyalty. It consists of five stages:

Truck Delivery and Vehicle Inspection

Stock Maintenance

Pre-Delivery Service (PDS)

Delivery Agenda process with customer

Celebrate delivery of vehicle with customer and sales professional

Important Notes

Do not wax, polish, or apply surface treatments to new vehicles. Ensure that PDS processes are fully understood and implemented.

Stock Maintenance is a key element in the overall process, and vehicles must be thoroughly inspected at time of delivery.

Manual:

Master List of Recalls and Service Actions This bulletin provides a comprehensive list of recalls

July 25, 2024

Fuel Tank Replacement: A Complex Task This article covers the process of fuel tank replacement

September 24, 2024

The Volvo XC40 is a compact luxury SUV that comes equipped with two engine options,

October 16, 2024

Engine Specifications The 2019 Volvo XC40 comes in various engine options: TZ: DOHC / SOHC

August 11, 2024

Welcome to your Volvo S60 Twin Engine! This manual is designed to provide you with

October 11, 2024

Welcome to Volvo We put people first and design our cars around you, asking “What

July 31, 2024

Retail Car Delivery Process