Retail Car Delivery Process
The Retail Car Delivery Process (RCDP) is a crucial step in ensuring customer satisfaction. It consists of five stages:
- Truck Delivery and Vehicle Inspection
- Stock Maintenance
- Pre-Delivery Service (PDS)
- Vehicle Delivery (Customer Delivery)
- Celebrate Delivery with Customer and Sales Professional
Important Notes
Do not wax, polish, or apply surface treatments to new vehicles. Ensure vehicles are thoroughly inspected at time of delivery, and damages must be coded on the trucker’s delivery receipt.
Stock maintenance is key to keeping vehicles fresh and in good condition. PDS is a process to deliver a better quality product to the end user, and it should not be looked at as a fill-in job.
Manual:
Download: Service Manager Bulletin: Retail Car Delivery Process MY 2018 (P5) (SPA) Models
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