Important Safety Notice
Roché Diabetes Care has identified potential power-related issues with Accu-Chek Guide blood glucose meters, including E-9 errors, low battery icon, short battery life, and failure to power on.
These issues may result in temporary meter unavailability, potentially leading to delayed therapy decisions and serious medical conditions.
Recommendations
Users are advised to:
- Always have a spare set of batteries
- Have a back-up testing method available
- Use high-quality batteries, such as Panasonic
- Perform a meter reset if issues persist
- Contact Accu-Chek ExtraCare customer service line for further support
Roché Diabetes Care has implemented corrective measures, including design improvements to make the meters more robust against battery performance issues.
Manual:
Download: Healthcare Professional Letter (Accu-Chek Guide Power Issues)
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