The document presented is not an automobile manual but rather a Terms and Conditions agreement for Rolls-Royce Assist Services. It outlines the terms under which subscribing individuals (“you”) agree to use the described services provided by Rolls-Royce Motor Cars NA, LLC (“Rolls-Royce”). The document specifies the binding legal conditions, including arbitration, jury waiver, and liability limitations that the subscriber must adhere to for the use of the emergency and convenience services known as Rolls-Royce Assist.
Rolls-Royce Assist encompasses a range of offerings including emergency calls, accident-assistance calls, agent-assisted remote services, concierge, infotainment services, and other related features, all subject to the acceptance of terms and payment of applicable fees. Detailed descriptions of these services can be accessed online, through the owner’s manual, or by contacting customer care.
The document further mentions that Rolls-Royce may alter the Terms or the services provided, and holds the right to suspend or terminate services. Additionally, Rolls-Royce is permitted to use the services to locate the vehicle and may contact the subscriber via various communication methods including voice, text, or email.
Commercial mobile wireless services support the functionality of Rolls-Royce Assist, and the agreement does not extend any rights against the third-party wireless carrier. It is noted that for vehicles equipped with a Wi-Fi Hotspot, internet access would require separate registration and a data plan purchase from the underlying wireless carrier.
The agreement also outlines limitations of the services provided. These services depend on a telematics control unit installed in the vehicle, which must be functioning and in range of a wireless network. Factors such as atmospheric conditions, topographical obstructions, busy networks, equipment defects, and the operational status of the vehicle’s GPS system can affect service availability and quality.
Several aspects of the service are further subject to regional availability, regulatory stipulations, and network coverage. Services may not be accessible in remote areas, if the network requires PIN access, or if there are limitations to the GPS system. Additionally, services might be affected by third-party data reliability and are contingent upon compatible vehicle electrical systems and undamaged telematics components.
The document ends by stating that the services are subject to various restrictions imposed either by the wireless carriers or by Rolls-Royce itself and that digital services could be terminated or restricted.
The last line indicates the Terms and Conditions were last revised on August 19, 2022, and that this document is page 1 of an 8-page document.
References:
Download: Rolls-Royce Assist Services Terms and Conditions Manual
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