This document is not a standard automobile manual but an agreement contract for Rolls-Royce Assist – a subscription-based service for owners of Rolls-Royce vehicles.
The first two pages provide an overview of the initial steps required to activate the service:
- Signing and sharing the agreement.
- Implementing an ‘Acquaintance Call’ using the vehicle’s SOS button to demonstrate the service.
- Notified are contact details for customer support.
The agreement outlines the primary subscriber and additional driver information sections, requiring personal details and contact information for enrollment.
The vehicle information section mandates model year and vehicle identification number (VIN) but leaves make and model sections unspecified, indicating this contract may apply to various Rolls-Royce models.
Key features of Rolls-Royce Assist include:
- Automatic Collision Notification – transmits crash details to the Rolls-Royce Assist Response Centre following a severe accident.
- Emergency Assistance – allows manual requests for police, fire, or medical services via an onboard system or SOS button.
- Roadside Assistance – supports users in cases of tire issues, fuel shortages, or malfunctions.
- Concierge Service – available 24/7 for hotel and restaurant recommendations, navigation, and calls.
- Door Unlock Service – remotely accessible for certain model years (2007 onwards).
- Stolen Vehicle Recovery – assists in vehicle tracking and police cooperation for recovery.
The agreement stresses Rolls-Royce’s coverage of subscription fees, taxes, and charges during the subscription period, while the subscriber may be responsible for other costs and charges.
A clause highlights the subscriber’s agreement to the terms, acknowledges the possibility of future modifications by Rolls-Royce, and asserts consent to electronic document retention.
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