The Lexus Parts and Accessories Limited Warranty Manual outlines the terms and conditions under which Lexus warrants its genuine parts and accessories against defects in material or workmanship. This comprehensive guide is critical for owners seeking understanding of their coverage and their responsibilities in maintaining the warranty’s validity.
Warranty Coverage
Standard Protection: Lexus parts and accessories are covered for 12 months, regardless of mileage, from the date of purchase or the remainder of the New Vehicle Limited Warranty, whichever is greater. Customers must provide proof of original purchase for warranty qualification.
Specific Component Coverage:
- The OE Genuine Lexus authorized replacement batteries (part number starting with 28800) are warranted for 12 months.
- The OE alternative batteries (part number starting with 00544) come with a 24-month warranty or the remainder of any applicable new vehicle warranty, and are prorated thereafter up to 84 months.
- Hybrid System High Voltage (HV) batteries installed by an authorized Lexus dealer are covered for 36 months or the remainder of the New Vehicle Limited Warranty.
What is Not Covered
Exclusions are detailed in the manual, noting that damages caused by non-genuine parts, unauthorized components, lack of proof of purchase, improper installation, negligence, accidents, or modifications are not covered. Routine maintenance costs, service adjustments, and incidental or consequential damages are also excluded from the warranty.
Owner’s Responsibilities
Owners must return the part, accessory, or vehicle to any authorized Lexus dealer to claim warranty service, with original purchase proof. The manual emphasizes the importance of following the recommended maintenance schedule as a prerequisite to keeping the warranty intact.
Obtaining Service and Support
For more assistance, Lexus dealerships stand ready to help, or customers can contact the Lexus Guest Experience Center via phone or by writing to their mailing address. This section reasserts Lexus’ commitment to customer satisfaction and excellence in service.
Legal Rights and Limitations
The manual specifies that the repairs or replacement of parts are exclusive remedies available to the customer, underlining the limitations of the warranty. The details of legal rights and other state-specific provisions are mentioned, signifying Lexus’ adherence to consumer protection laws.
The manual concludes with contact information and further emphasizes that the warranty is exclusive to Lexus, a Division of Toyota Motor Sales, U.S.A., Inc., in the United States mainland.
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