Introduction
This service information bulletin provides best practices for troubleshooting Solterra Connect concerns, including setting up a Solterra Connect profile and enrolling in telematics services.
Prerequisites
To troubleshoot Solterra Connect, the phone must meet certain prerequisites, including Bluetooth and Wi-Fi enabled, GPS location data setting turned on, and acceptance of Solterra Connect’s request to use background data.
Service Procedure
The service procedure involves a series of steps, including verifying the customer’s phone has the Solterra Connect app loaded, performing a test call, and adding the customer’s driver profile. If the customer is not enrolled in telematics services after performing these procedures, a video of the process may be required.
Important Notes
Technicians must be trained on Solterra service procedures and must review the Solterra Service Manual, owner’s manual, quick start guide, TSBs, and TechTIPs before attempting to rectify Solterra customer concerns.
Manual:
Download: 2023-24MY Solterra Service Information Bulletin
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