Overview
The Canadian wireless service providers plan to decommission their 2G CDMA network through 2015. OnStar@ currently depends on active and functioning 2G CDMA networks to deliver services. As a result, in order to continue to provide OnStar@ services without interruption, Canadian vehicles that do not have OnStar@ 3G/4G LTE will need a hardware upgrade.
Hardware Upgrade Process
The customer will receive a letter from OnStar@ with instructions for the upgrade process when the hardware is available for installation on their vehicle. The hardware upgrade sets are VIN specific and must be installed on the vehicle that the set was ordered for.
Part Ordering Process
Dealers will automatically receive OnStar@ hardware upgrade kits for affected dealer new vehicle inventory beginning spring 2015. Dealers will be notified daily by e-mail of orders placed for their dealership with related customer contact information.
Customer Hardware Upgrade
To complete the hardware upgrade for a customer’s vehicle to an OnStar@ 4G LTE or 3G system, the dealership will direct all customer questions to OnStar@. The technician will verify VIN and customer information on the kit with the VIN of the installation vehicle, complete the installation, and use the Service Programming System (SPS) to activate the hardware.
Replacement Instructions
For the HUMMER H2 MY 2003-2007, refer to the Service Information (SI) for the appropriate procedure. Obtain two strips of 2″ Velcro@ 191195 Reclosable Loop Fastener Tape (hook and loop) or equivalent and apply one side of the tape to the bottom of the module, and cover both sides of the module with BRS Tape KT13487 or equivalent.
Manual:
Download: GM of Canada OnStar@ Cellular Communication Upgrade
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