Important Notice:
This Field Safety Notice is issued by Roche Diabetes Care to inform customers about potential power-related issues with their Accu-Chek Performa blood glucose meters.
A small percentage of meters may have an internal component damaged, causing unexpected short battery life or failure to power on.
Situation:
An issue was discovered during the manufacturing process, resulting in accelerated battery depletion and potential meter unavailability.
Affected products are Accu-Chek Performa blood glucose meters with serial numbers between XXX2OOOOQQ and XXX25525056.
Roche Diabetes Care has implemented corrective actions to eliminate the root cause of the damage and recommends troubleshooting and contacting their customer service line for further support.
Important Warnings:
Always have a spare set of batteries and have a back-up testing method available to prevent potential issues.
Manual:
Download: Field Safety Notice: Accu-Chek’ Performa Blood Glucose Meters
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