The bulletin discusses a knocking/squeaking noise from the front shock absorber in certain Mazda models. The noise is caused by upper front strut bearing damage, stick-slip between the front strut bearing and coil spring, or the bump stopper contacting the strut bearing. To eliminate the noise, mass-production changes have been made to the front strut bearing, coil spring, and bump stopper.
The bulletin provides a repair outline and procedure for different vehicle types (CX-3, CX-5, and Mazda6). The repair involves inspecting and replacing the front strut bearing, installing a protector onto the coil spring, and replacing the bump stopper.
Important Notes:
- This bulletin is intended for use by skilled technicians only.
- The information and instructions in this bulletin should not be performed by “do-it-yourselfers.”
- Certain parts and tools are required for the repair, including Special Service Tools (SST) ChassisEAR EngineEAR Il Combo JSPO6608 or Wireless ChassisEAR JSP97202.
Reference:
Before removing the mounting rubber, put the position mark so the mounting rubber can be installed back in the original position.
Repair Procedure:
The repair procedure is provided for different vehicle types and involves inspecting and replacing the front strut bearing, installing a protector onto the coil spring, and replacing the bump stopper.
Manual:
Download: Service Bulletin: KNOCKING SQUEAKING NOISE FROM FRONT SHOCK ABSORBER (Bulletin No: 02-003/15)
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